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Hello from Marin! Using the contact form below is the best way for our team to assist you. Email correspondence is greatly preferred over phone calls, as

  • We often need to receive or send photos to clarify questions, and this can only be done over email.
  • We often need to send web links, and this can only be done over email.
  • We often use customer service inquiries to reference over and over again. If further questions arise about your bike or accessory, we can easily find this in an email.

Also, please check out our FAQs, as your question may have already been addressed.

We work diligently to reply to your messages in a timely manner, but it may take a few days due to high volumes of inquiries.

If you have a technical question about your Marin bike, please include your model name, year and serial number as this will better help us answer your question.

Thanks for your understanding. Happy trails!

Contact Marin

Marin Bikes • 1450 Technology Lane, Suite 100, Petaluma, CA 94954 • United States

For tech questions, include bike model name, year, serial number.